As the stigma attached to online shopping reaches new heights during the Christmas period and consumers feel anxious about receiving their goods and having a point of call should things go wrong, Leather Sofas Online, the leading providers of leather sofas are paving the way in the customer satisfaction stakes and offering a traditional shopping experience over the web.
The Managing Director of the firm which specialises in real leather sofas, aniline sofas, sofa sets and sofabeds Richard Maitles, said, “Our customers are so happy with the honest service we provide and our website is full of positive testimonials. A few years ago a journalist from Yorkshire was considering purchasing a leather sofa from us and he tracked down a lady who had left a testimonial on our webpage to get the inside story on our levels of service. Needless to say, they exchanged a few emails and the lady told him that she was so happy with her leather sofa, that it was still going strong three years after the original purchase and she had even taken the feet off it to place it under her window ledge. The man was so surprised and it turned out that he wanted a new leather sofa for exactly the same purchase!”
“Investing in a leather sofa is a sizable purchase and our team endeavour to make sure that you are happy with your choices prior to delivery- as a result we have only ever had four orders returned out of the hundreds we send out each and every week, and one of those was because a lady had ordered the wrong item!
Mr Maitles, from the firm who also offer leather cushions and leather beanbags added,, “Nearly everyone has had a bad experience when shopping online especially for large items of furniture and the worry for many is that they will struggle to reach someone if they are unhappy with their order or wish to return the item if it is not suitable.
“Here at Leather Sofas Online we do not hide behind the internet and we have a highly experienced team who know each and every product intricately and who are available seven days a week should our customers have an enquiry or problem.”
Understanding that life is tough enough, the team at Leather Sofas Online offer a white glove two man service and should the customer be unhappy with their new purchase once it has been delivered, Leather Sofas Online offer a free returns service on all ready made sofas held in stock, where the team will take the sofa away there and then for a 100 per-cent refund.
Making online shopping a much more ‘real’ experience for their consumers, Leather Sofas Online also make use of a slick sample service where those interested in purchasing one of their stylish leather sofas will be sent some swatches through the post within a 24 hour time frame, allowing them to see and feel the quality of the product for themselves.
Mr Maitles added, “Many of our customers have recommended us to others and we have a high level of returning customers visiting our website, which is great for our reputation. As we are a small firm we care about the products we stock and the customers shopping experience, which makes us different from many other firms trading online.”
About Leather Sofas Online
| Stylish sofas that are built to last. |
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